Team Leader Customer Service
Role overview:
The Customer Service Team Leader will take responsibility for leading a team of six advisors and ensuring that customers receive outstanding service and advice relating to the products and services offered by MPM Oil Company BV.
Reporting to the Head of Sales, the Customer Service Team Leader will work closely with the supply chain team and Head of Sales to support sales and marketing activities. This role will also provide regular reports on key performance indicators (KPIs) and sales results.
Key responsibilities:
- Taking responsibility for day-to-day management of the customer service team including coaching and motivating to ensure a high level of service is delivered
- Implementing improvements to sales and services processes based on analyses of current customer service and supply chain processes
- Analyzing customer service data to Initiate sales and marketing activities for third-party customers, intercompany customers and LKQ sales teams
- Liaising with sales, marketing, finance, and supply chain teams in order to improve responses to customers and manage expectations
- Working with and maintaining the enterprise resource planning (ERP) system as the key user, including adding new processes.
Key and desired skills:
- Bachelor’s degree in commercial management, business administration, or similar field
- Proven track record as a manager or team leader
- Excellent people management skills
- Service and commercially oriented with a keen eye for opportunities
- Proficiency in Dutch and English languages, both spoken and written, with further languages such as French or German preferable
- Experienced in setting up processes within the ERP system
- Knowledge of export and customs formalities is advantageous.
Key stakeholders:
- MPM sales teams
- Sales teams within other LKQ Europe entities
- Other departments within MPM
- Spare parts distributors
- External workshops and service centers
- Key decision makers for customer organizations.
Key details:
Location: Delft, Netherlands
Reporting to: Head of Sales
Apply to: joost.de.groot@mpmoil.nl
Key Account Manager UK
Role overview:
The Key Account Manager for the UK at Emotive is responsible for managing key accounts by understanding their unique business needs, and drive revenue growth by delivering exceptional customer service and strategic solutions.
Playing a vital role in achieving strategic targets within the region, the Key Account Manager will serve as the main point of contact for clients within the region, ensuring their satisfaction, loyalty, and successful partnership with Emotive.
Key responsibilities:
- Developing and maintaining strong relationships with key distributors and wholesalers in the UK region, understanding their business strategies, challenges, and needs
- Identifying opportunities for growth within existing accounts, channels and product groups and exploring potential new ones
Collaborating with the sales, marketing and product teams to expand the company's market share and revenue - Creating and implementing accountspecific strategies that align with the Emotive objectives and goals for the UK region, seeking to optimize sales and enhance customer satisfaction
- Working closely with the demand planning and inventory teams to accurately forecast product demand and ensure adequate stock availability to meet customer needs
- Addressing customer inquiries, issues, and complaints promptly, coordinating with cross-functional teams to provide effective solutions and ensure a smooth customer experience
- Staying up to date with industry trends, competitive landscape, and market developments in the automotive spare parts sector, using this knowledge to provide insights and recommendations to key accounts and internal stakeholders
- Leading the Emotive go-to-market team for the UK region to achieve set targets.
Key and desired skills:
- Proven track record in key account management and sales within the automotive industry, demonstrating the ability to meet and exceed targets
- Strong interpersonal and communication skills to establish and nurture long-lasting relationships with key stakeholders at various levels
- Ability to analyze data, identify trends, and develop strategic plans that drive business growth and address customer needs
- Proficiency in negotiating terms, pricing, and contracts to ensure mutually beneficial agreements
- Capable of finding creative solutions to address customer needs while collaborating with internal teams
- Solid understanding of automotive spare parts and their applications, in order to provide expert guidance to clients
- Effective organizational skills to manage multiple accounts, prioritize tasks, and meet deadlines.
Key stakeholders:
- UK regional key accounts
- Sales and marketing teams
- Demand planning and inventory teams
- Management team
- Internal Emotive teams, including category sales, product development, quality, supply chain management and logistics.
Key details:
Location: UK
Reporting to: Head of Sales Emotive
Apply to: recruiting@lkqeurope.com
Key Account Manager Germany
Role overview:
The Key Account Manager for the DACH region (Germany, Austria and Switzerland) at Emotive is responsible for managing key accounts by understanding their unique business needs, and drive revenue growth by delivering exceptional customer service and strategic solutions.
Playing a vital role in achieving strategic targets within the region, the Key Account Manager will serve as the main point of contact for clients within the region, ensuring their satisfaction, loyalty, and successful partnership with Emotive.
Key responsibilities:
- Developing and maintaining strong relationships with key distributors and wholesalers in the DACH region, understanding their business strategies, challenges, and needs
- Identifying opportunities for growth within existing accounts, channels and product groups and exploring potential new ones
- Collaborating with the sales, marketing and product teams to expand the company's market share and revenue
- Creating and implementing account specific strategies that align with the Emotive objectives and goals for the DACH region, seeking to optimize sales and enhance customer satisfaction
- Working closely with the demand planning and inventory teams to accurately forecast product demand and ensure adequate stock availability to meet customer needs
- Addressing customer inquiries, issues, and complaints promptly, coordinating with cross-functional teams to provide effective solutions and ensure a smooth customer experience
- Staying up to date with industry trends, competitive landscape, and market developments in the automotive spare parts sector, using this knowledge to provide insights and recommendations to key accounts and internal stakeholders
- Leading the Emotive go-to-market team for the DACH region to achieve set targets.
Key and desired skills:
- Proven track record in key account management and sales within the automotive industry, demonstrating the ability to meet and exceed targets
- Strong interpersonal and communication skills to establish and nurture long-lasting relationships with key stakeholders at various levels
- Ability to analyze data, identify trends, and develop strategic plans that drive business growth and address customer needs
- Proficiency in negotiating terms, pricing, and contracts to ensure mutually beneficial agreements
- Capable of finding creative solutions to address customer needs while collaborating with internal teams
- Solid understanding of automotive spare parts and their applications, in order to provide expert guidance to clients
- Effective organizational skills to manage multiple accounts, prioritize tasks, and meet deadlines
- Fluency in German and English.
Key stakeholders:
- DACH regional key accounts including Stahlgruber DE/AT, PV Automotive, Neimcke and Rhiag CH
- Sales and marketing teams
- Demand planning and inventory teams
- Management team
- Internal Emotive teams, including category sales, product development, quality, supply chain management and logistics.
Key details:
Other Requirements:
Assigned Regions: DACH Regions including; Stahlgruber Germany/Austria, PV Automotive Germany, Neimcke Germany/Austria, Rhiag Switzerland
Location: Germany
Reporting to: Head of Sales Emotive
Apply to: recruiting@lkqeurope.com